Refund Policy

Refund Policy – Ar Metals

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as you received it

  • Be unused and unworn

  • Include original tags and packaging

  • Be accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

Email: armetals@gmail.com
Phone: 03276366204
Website: https://armetals.store

Our team will guide you through the return process and provide you with further instructions.

Please note: Items returned without prior approval will not be accepted.

Return Address

All approved returns should be sent to:

Multan, Pakistan

(Return shipping instructions will be shared once your request is approved.)

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item qualifies for return, feel free to contact us before placing your order.

Exchanges

If you wish to exchange an item, we recommend returning the original product first. Once the return is approved, you can place a new order for the desired item.

European Union Customers – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any reason.

The product must remain unused, in original condition, with tags and packaging, and include proof of purchase.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within 10 business days

  • Bank processing times may vary

If 15 business days have passed since approval and you have not received your refund, please contact us:

📧 armetals@gmail.com
📞 03276366204